Delivery and Returns

Delivery

On completion of your order and payment via our website we will process your order for delivery. Orders are normally shipped the next working day from receipt of the order if orders are received and payment completed by 17:30. We aim to deliver all goods within 7 working days, but in most instances the orders will be sent the next working day.

All items are delivered using 1st Class Royal Mail Recorded delivery. Items sent first class recorded will normally be delivered to your address the next working day from the date of postage. You will receive an email from Rocket Entertainments to confirm when your item has been posted.

Items will require a signature by the delivery company at the delivery address, items not signed for will be returned to Rocket Entertainments Ltd. If you are not available at your address your item will be stored at your local Royal Mail office and a card place through your door. You will need some ID and can collect the item from your local Royal Mail office. Items not collected within 5 days will be returned to Rocket Entertainments Ltd

Returns

You can cancel your order at any point prior to the goods been sent out for delivery and a full refund will be made to you. An email is sent out at the point the order is allocated for dispatch and at this point you can still cancel your order but the goods must be returned before the payment can be refunded. You have 7 days from the receipt of your order to return the goods to Rocket Entertainments Ltd for a refund to be issued.

Should you decide not to keep your Rocket goods. Rocket Entertainments Ltd will refund payment minus postage and packing charges within 3 working days of items returned and inspected.

Faulty Items

Any products that you have received with a defect or are received in error by Rocket Entertainments Ltd, we will be happy to fully reimburse your costs for returning it to us.